Shipping Policy — Shiva Pooja Needs

Shipping Policy

1. Shipping & Delivery

  • All orders are processed and shipped within 3–15 business days.
  • Orders are not shipped or delivered on weekends or public holidays.
  • High order volumes or unforeseen delays may extend processing or transit times.
  • If a significant delay occurs, we will notify you by email.

2. Wrong Address Disclaimer

  • It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
  • Since we process orders quickly, corrections may only be possible within a very short time frame.
  • If you discover an error, please contact us immediately. Address changes after confirmation cannot be guaranteed.

3. Undeliverable Orders

Orders returned due to incorrect or incomplete shipping information provided by the customer may be subject to a restocking fee at the Company’s discretion.

4. Return Request Period

  • Returns are permitted within 7 days from delivery.
  • Items must be unopened, unused, and in their original packaging.
  • A clear unboxing or condition video is required when initiating a return request.

5. Out-of-Stock Items

If an item in your order is unavailable, we may either:

  • Delay dispatch until all items are back in stock, or
  • Contact you to confirm an alternative arrangement.

6. Import Duties & Taxes

  • Depending on your jurisdiction, you may be responsible for applicable import duties and taxes.
  • Where available, you may opt to pre-pay duties and taxes, which will be included in your order price.

7. Acceptance

By placing an order on our website, you acknowledge that you have read, understood, and accepted the terms of this Shipping Policy.

8. Contact Information