Refund and Returns Policy

Quick Summary

  • Cancellations: You can cancel your order only before dispatch. Once dispatched, you may request a return after delivery.
  • Returns: Items can be returned within 7 days of delivery if unused, in original packaging, and meeting our conditions below.
  • Video Proof Required: Customers must provide a clear unboxing video showing the product in full when requesting a return.
  • Non-returnable items: Personalized/custom items, perishable goods, opened hygiene products, or items mixed with others after delivery.
  • Refunds: After verifying returned item and video proof, refunds will be issued within 14 days to the original payment method.
  • Return Shipping: Customers cover the return shipping cost. Use a trackable courier.

Need help? Contact us anytime:
Email: shivapoojaneeds@gmail.com | Phone: +91 8332077744 | Contact Form

Full Return & Refund Policy

Interpretation and Definitions

  • Company: Shiva Pooja Needs.
  • Goods: Items offered for sale on the Website.
  • Orders: Requests to purchase Goods from Us.
  • Service: Refers to the Website.
  • Website: Shiva Pooja Needs, accessible from https://shivapoojaneeds.com.
  • You: The individual or legal entity using the Service.

Order Cancellation Rights

  • Orders can be cancelled only before dispatch.
  • Once dispatched, cancellation is not possible; follow return process after delivery.
  • Cancellation requests must be made clearly via email, phone, or contact form.
  • Approved cancellations (before dispatch) will be refunded within 7 working days to the same payment method.

Conditions for Returns

  • Goods must be delivered within the last 7 days.
  • Goods must be unused, undamaged, and in original packaging.
  • Customers must provide a video proof of unboxing or product condition when raising a return request.

Non-returnable Goods

  • Customized or personalized items.
  • Perishable or expired goods.
  • Opened items that cannot be returned for health or hygiene reasons.
  • Goods inseparably mixed with other items after delivery.
  • Only regular priced Goods are refundable; sale items are non-refundable unless required by law.

Returning Goods

  • Customers are responsible for return shipping costs and risk.
  • Returns should be sent to:
    1-56-90/1, Mukunda Nilayam, Dharmapuri Colony, Pm Palem, Visakhapatnam, Andhra Pradesh-530041, India.
  • Use insured and trackable shipping; refunds cannot be issued without returned goods, video proof, or proof of delivery.

Refunds

  • Once returned goods and video proof are verified, refunds are processed within 14 days.
  • Refunds are issued to the original payment method.

Contact Us